Indaba Affiliate Program for Independent Consultants

Policies, Procedures, FAQ's

Indaba has taken over 15 years of live training programs and knowledge and made them available online utilizing a high quality video "eTraining" format. What these online programs provide to Indaba Independent Consultants is an unprecedented earnings opportunity. Indaba Independent Consultants may introduce and sell Indaba's eTraining programs to their customers and earn an outstanding commission on each sale.

Do you have clients or know companies that would benefit from using Indaba's online leadership programs in their training? Indaba's online eTraining programs can provide training to companies with 10 employees or 10,000! If you would like to learn more of what it means to become an Indaba Independent Consultant, please contact us.

Prefer to chat? Call Indaba at 727-360-0111

As an Indaba Independent Consultant you are an independent contractor. An independent contractor of Indaba is not eligible for benefits available to employees of Indaba, worker's compensation or unemployment compensation, and Indaba will not withhold or pay employment taxes for Independent Consultants.

Independent Consultants have no authority whatsoever to bind Indaba to any obligation.

Your status as an independent contractor means that you are not a franchisee, employee or agent of Indaba. You have not entered into a joint venture with the Company and are strictly prohibited from stating or implying that you are anything but an Independent Contractor, either orally or in writing.

HOW DO I SPONSOR OTHER INDEPENDENT CONSULTANTS SO THAT MY INDEPENDENT CONSULTANT GROUP & INCOME WILL GROW?

Simply provide your personalized URL (web site adddress provided upon Affiliate sign up) to the person who wishes to become an affiliate. They simply go to our Independent Consultant link and then click on the "Affiliate Sign Up" button. There is no charge to become an Indaba Affiliate (Independent Consultant).

HOW ARE MY NEW INDEPENDENT CONSULTANTS INCORPORATED INTO MY SALES ORGANIZATION?

The computer identifies your new Affliate by how they entered our website via your personalized URL. This enables the computer to keep track of all Independent Consultants in your Independent Consultant group so that your commission will be paid on every order produced within your Independent Consultant group (see the Compensation Plan for details).

HOW ARE MARRIED COUPLES TO BE SPONSORED?

Married couples and their dependent children must be considered a single Independent Consultant for the purpose of joining Indaba. Independent Consultants who marry, but were considered as separate Independent Consultants prior to their legal union, may elect to keep separate Independent Consultant status except where one Independent Consultant has directly sponsored the new spouse (then these Independent Consultants will be merged).

In the case of divorce or separation, Indaba will continue to pay commissions as before until it receives written notification. This notification must be signed and notarized by both parties and must specify how the new commissions should be paid. It is necessary to contact the Company for the various options available with regard to check paying before sending notification. Independent Consultant groups will not be split.

MAY I HAVE AN INTEREST IN MORE THAN ONE INDEPENDENT CONSULTANT ENTITY?

Individuals may only have simultaneous beneficial interest in one Independent Consultant Entity. An example of this might be a shareholder of a corporation that is an Independent Consultant may not become a Independent Consultant in their personal capacity.

An individual, partnership or corporation may apply under a legally registered assumed name, provided the Independent Consultant Application contains the signatures of all persons acting under or having an interest in the assumed name.

If more than one Application is received for an Independent Consultant (perhaps with a different sponsor), only the first Application processed by the Company will be accepted.

HOW DO I ADD OR DELETE A CO-APPLICANT?

To add or delete a Co-Applicant the original Applicant's must send a written, notarized request for the addition or deletion together with a signed Independent Consultant Application for the Co-Applicant. The Co-Applicant and Applicant must be registered under a single ID number. This number must be stated in the request letter and on the Co-Applicant's Independent Consultant Application. The company will notify the 'deleted' Independent Consultant to confirm deletion prior to officially canceling the Independent Consultant agreement. Note: All legal and tax responsibilities reside with the appropriate parties according to how the applicant registered as an Independent Consultant. (For example as an individual taxpayer with their personal social security number, or as partners or officers of an entity with a corporate tax identification number.)

Annual Registration

No. There are no annual fees for an Affliates's basic access to our site. You do not need to re-register.

You must report a change of address or personal information (name change, address change, change of credit card on record, e-mail change, telephone number change, etc.) to the Company within fifteen business days. Notice must be given in writing with original signatures and ID numbers for processing. Fax correspondence and photocopies are not acceptable. If updates to an Independent Consultant's profile are requested, the Company must receive appropriate notarized documents before changes can be authorized.

WHAT ARE THE QUALIFICATIONS REQUIRED TO RECEIVE MY COMMISSION CHECK?

There is no minimum sales requirement. However, checks will only be paid after a minimum of $100 is earned.

WHAT IS THE PROCEDURE FOR ACCOUNTS RECEIVABLE BALANCES?

Indaba reserves the right to deduct any accounts receivable balances from either an Independent Consultant's commission, credit card on record, bonus, and/or bonus checks.

WHAT IS THE COMPANY PROCEDURE FOR TRANSFERRING VOLUME BETWEEN INDEPENDENT CONSULTANTS?

The company strictly prohibits the transfer of interests between Independent Consultants. The company's position is that each Independent Consultant is an independent businessperson and as such must order directly from the company to avoid conflict between Independent Consultants.  

The name "Indaba, Inc." and the names of all Indaba, Inc. products are trademarks of Indaba, Inc. Only Indaba, Inc. is authorized to produce and market products and literature under these trademarks. The use of the Indaba or Indaba, Inc. name on any item not produced by Indaba, Inc. is strictly prohibited, except in this manner:

Independent Consultant of Indaba, Inc.

Prior written approval from the company is needed for the use of any of the following: Company name, trademarks, names of: Corporate Directors, Corporate Executives, Board of Directors, Corporate Employees or any professionals who endorse Indaba, Inc. or Indaba, Inc. products. This approval is needed whether the use is either written or spoken. The use of Indaba or Indaba, Inc. is strictly limited to company produced material and/or company approved formats.

An Indaba, Inc. Independent Consultant must at all times indicate that they are an "Independent Consultant of Indaba, Inc." when using the Indaba, Inc. trademark, logo or trade name in any pre-approved material.

Prior written approval is necessary for any and all web site or electronic mail usage of the Company's trademarks, products, literature and/or materials.

Indaba, Inc. makes no warranties concerning possible infringement of any United States or foreign trademark, patent, copyright or the like caused by Independent Consultant operations. Independent Consultants have no right to make any claims in connection with the above stated regulation. If an Independent Consultant learns of any suit or claim regarding Indaba, Inc., the Independent Consultant shall immediately inform the company.

I BECAME A MEMBER, OR CERTIFIED MEMBER, OF THE INTERNATIONAL COACHING ASSOCIATION (ICA) BY BECOMING A CERTIFIED COACH THROUGH INDABA. WHAT ARE THE RULES REGARDING THE USE OF THE ICA NAME AND LOGO?

Pre-approval is needed by the ICA for any material that will contain the ICA name, trademark, or logo. Please check with the ICA for additional information.

CAN I PRINT MY OWN LITERATURE TO DISTRIBUTE AND SELL COMPANY PRODUCTS?

We realize that many of our Independent Consultants have creative marketing minds. We do not want to stifle your marketing efforts, but we must approve of any and all materials prior to their use.

You may submit materials for approval but only official company brochures can be used to promote the compensation plan and products.

All company material contained in the Independent Consultant's Section can be duplicated. Any other material that is company authorized for duplication will state "Approved for duplication". Independent Consultants are encouraged to use the web site to reproduce any company authorized brochures, correspondence, business cards, stickers for labeling products with your own name and telephone number, instruction manuals and resource manuals.

Note: You may submit any materials you have created for approval by email, fax or by mail. Please submit all ideas for usage to the Company for approval.

Please allow 10 business days for written acceptance of your materials.

WHAT MATERIALS CAN I USE FOR PRINT OR MEDIA ADVERTISING?

Again we state that only Company approved material can be used to advertise Indaba, Inc. trademarks, logo, Compensation Plan, trade name or corporate copyrighted materials. Express written approval is required for all advertising.

Note: Please submit all materials and ideas for usage to the Company for approval. Please allow 10 business days for written acceptance of your materials.

WHAT IS THE POLICY REGARDING RECORDING Indaba, Inc. MATERIAL?

Express written approval must be given for Independent Consultants to produce any recorded Company events or speeches, nor is the reproduction of any audio or video Company materials allowed in any form without the written approval of an Indaba, Inc. officer.

WHAT IS THE COMPANY POLICY REGARDING SPEECHES AND PROMOTIONAL MATERIALS?

The Company prohibits the use of any materials for promotional purposes that have not been approved in writing or endorsed by Indaba, Inc.. The Company does not allow reproduction of any materials unless the material has been marked "approved for duplication". This material includes but is not limited to audiotapes, videotapes, printed materials, forms, sales materials, and Company training literature. Independent Consultants are prohibited from using radio, TV, cable or public appearances to promote Indaba, Inc. in any form or manner without prior written approval.

WHAT DO I DO IF ANYONE IN THE MEDIA WANTS INFORMATION REGARDING Indaba, Inc.?

Because of increased interest in Indaba, Inc., members of the media might contact you. If this occurs, redirect the media to contact an officer in the corporate office concerning any aspect of Indaba. Independent Consultants are expressly prohibited from giving any information to the media that is not authorized in writing by the Company. This policy will ensure that accurate and consistent information is always released to the media. No media advertising (except Blind Ads) is authorized without express written approval from the Company.

WHAT ARE BLIND ADS?

Blind ads are any written, audio or video advertisements that do not use the Indaba, Inc. logo, trademarks or display of any Company products. The Company does not prohibit promoting business through the use of blind ads.

CAN I LIST MY NAME IN THE TELEPHONE DIRECTORY OR YELLOW PAGES?

You may list your name in the telephone directory or yellow pages only if the name is preceded by the words "Indaba, Inc. Independent Consultant". A number of Independent Consultants may list their names collectively under this heading. Contact your local telephone company for your options.

CAN I USE TELEPHONE SOLICITATION TO HELP MY BUSINESS GROW?

All telephone solicitation must be done personally by the Independent Consultant. The use of automatic calling devices and boiler room operations are strictly prohibited in any form.

HOW SHOULD I ANSWER MY TELEPHONE WITH REGARD TO MY Indaba, Inc. BUSINESS?

You should always answer the telephone in a professional manner. It is strictly prohibited to imply in any way that the caller has reached the Corporate Office of Indaba, Inc..

WHAT DO YOU SUGGEST I USE TO ANSWER CALLS WHEN I AM NOT AT HOME OR IN MY OFFICE?

In order to ensure that people do not get frustrated by not being able to reach you, the Company recommends the use of an answering machine or voice mail for your Independent Consultant and business clients. The message on the answering machine and voice mail should be professional. Always return telephone calls promptly!

WHAT TIME FRAMES ARE USED FOR COMMISSION PAYMENTS AND WHEN DOES THE ORDERING PERIOD END?

Commissions are based on sales volumes accrued during the calendar month ending on the last business day of the month at 5:00 PM EST.

WILL I RECEIVE A STATEMENT WITH MY CHECK AND WHEN WILL MY CHECK BE MAILED?

A statement will be mailed with your check on or before the 15th of the month following the month in which they were earned for your records. When you receive the statement you should review it immediately. If you feel that a discrepancy has occurred you must report it in writing within 20 days and you will receive written verification of the receipt of your correspondence by corporate headquarters. If you fail to do this, it will be presumed that you agree with the statement's contents, correctness, accuracy and fairness. There will be no variances of this procedure.  (Direct deposit via PayPay is also available. Please contact us for details.)

Indaba, Inc. reserves the right to amend any of the policies and/or procedures of the Company at any time that it deems appropriate. The amendments might include but are not limited to: Compensation Plan, suggested prices, products, services, offerings, and product line. Amendments (whenever they occur) will be communicated directly to all Independent Consultants by means of an electronic newsletter, posted on the web site, by other appropriate Independent Consultant publication, by telephone conference calls or other means. Amendments are binding and effective for all Independent Consultants on the date of issuance.

NON-WAIVER PROVISION

No failure of Indaba, Inc. to exercise any power under these Policies and Procedures or to insist upon strict compliance by any Independent Consultant of any obligation or provision herein, and custom or practice of the parties at variance with these Policies and Procedures, shall constitute a waiver of Indaba, Inc.'s right to demand exact compliance with these Policies and Procedures.

Waiver by Indaba, Inc. can be affected only in writing by an authorized officer of the Company.

Indaba, Inc.'s waiver of any particular default by an Independent Consultant shall not affect or impair Indaba, Inc.'s rights with respect to any subsequent default, nor shall it affect in any way the rights and obligations of any other Independent Consultant. Nor shall any delay or omission by Indaba, Inc. to exercise any rights arising from default affect the Company's rights as to that or any subsequent default.  

1. You must be of legal age in the state in which you reside.

2. You must read and abide by the rules, terms and conditions of the Indaba Independent Consultant Requirements posted on the web site and the Independent Consultant Application Form.

5. No product purchase is required of the Independent Consultant.

Agreement to abide by Independent Consultant terms and agreement is required at the time you sign up online at our Affliate Sign Up area.

6. Indaba reserves the right to decline any person's Independent Consultant Application.

7. Upon acceptance of the Independent Consultant Application by the Company, the new Independent Consultant is authorized to participate in the Compensation Plan, sponsor new Independent Consultants, purchase products and sell Indaba products anywhere in the United States without exclusivity. Under no circumstances will the Company allow products to be sold outside of the areas stated in the Terms and Agreement.

CAN I JOIN THE COMPANY WITHOUT A SPONSOR?

To protect the Independent Consultant's hardworking efforts, the Company cannot accept an Independent Consultant without a sponsor. If an individual contacts Indaba directly then the company will waive the sponsor requirement. Indaba reserves the right to assign a sponsor to an new Independent Consultant.

CAN I BUY PRODUCTS DIRECTLY FROM THE COMPANY IF I AM NOT A INDEPENDENT CONSULTANT?

To protect Indaba Independent Consultants, the Company policy is not to sell products directly to non-Independent Consultants unless specifically designated as a Marketing initiative to build market presence. For direct business that results from web surfers attached to the Indaba web site, the customer price for email or telephone orders will be the retail price posted on the Indaba web site The order will be taken and the customer will be assigned to our Orphan Pool for repeat purchases. If the customer requests an Independent Consultant we will inform the customer that their name will be forwarded to the Independent Consultant closest to them geographically. The Independent Consultant can then contact the new customer. This is an excellent way to generate new business referrals for Independent Consultants.

CAN I SUPPLY QUANTITIES TO NON-INDEPENDENT CONSULTANTS AT INDEPENDENT CONSULTANT COST?

Indaba supplies Independent Consultants with products with the specific objective that the Independent Consultants then sell to customers for profit. Independent Consultants are prohibited from selling products at Independent Consultant cost to non-Independent Consultants. This regulation is strictly enforced to protect all Independent Consultants of the Company. Violation shall result in termination. It is impossible for Indaba to maintain high standards of distribution with people who are not under a contractual relationship with the Company. The policy of the Company is such that it does not want unauthorized sellers to offer Indaba products to the general public.

WHAT WILL HAPPEN IF I VIOLATE COMPANY PROCEDURE?

Violation of any of the rules explained in the Company's Policies and Procedures is grounds for termination of theIndependent Consultant's status with the Company. The violator may also be liable for damages resulting from the unauthorized use of Company trademarks, materials and copyrights.

WHAT CAN I DO IF I AM UNSURE ABOUT COMPANY POLICY?

If you have a question, telephone or email Indaba Corporate Headquarters.

MAY I HAVE AN INTEREST IN MORE THAN ONE INDEPENDENT CONSULTANT ENTITY?

Individuals may only have simultaneous beneficial interest in one Independent Consultant entity. An example of this might be a shareholder of a corporation that is an Independent Consultant may not become an Independent Consultant in their personal capacity.

An individual, partnership or corporation may apply under a legally registered assumed name, provided the Independent Consultant Application contains the signatures of all persons acting under or having an interest in the assumed name.

If more than one Application is received for an Independent Consultant (perhaps with a different sponsor), only the first Application processed by the Company will be accepted.

Any Independent Consultant that sponsors other Independent Consultants must fulfill the obligation of performing a bona fide supervisory function. Training must be offered to the new Independent Consultants. Meetings or contact must occur on a regular basis. If the sponsored Independent Consultants are not in the immediate geographic area of the sponsor, frequent mail, e-mail and/or telephone contact should be maintained.

The sponsor must make certain that the new Independent Consultant has read and understands the Compensation Plan, has sound product knowledge and can function as a productive Independent Consultant of Indaba. Sponsors must have ongoing communication, contact and management supervision with their sales organizations.

Independent Consultants are encouraged to distribute information to their new Independent Consultants; but, the sending of newsletters or correspondence to any Independent Consultants of Indaba, (except Independent Consultants you have personally sponsored) without corporate approval, is strictly prohibited and may be cause for termination. Email contact with Independent Consultants other than those Independent Consultants who you have directly sponsored is strictly forbidden, unless you have written permission to email the Independent Consultant. Email blasting through your organization is strictly prohibited and may be cause for termination. Every Independent Consultant must ensure that they avoid giving the impression that they are acting as an agent for Indaba.

Examples of duties of supervision over new Independent Consultants might include, but are not limited to:

• Teach the principles of referral marketing so that the new Independent Consultant can duplicate them.
• Share ideas that work for you.
• Give ideas pertaining to opening up conversations with other people and sharing with them the opportunity to become involved as an Indaba Independent Consultant.
• Set up (or organize) personal meetings. Use the telephone and have an upbeat conversation with the Independent Consultants in your Independent Consultant group.
• Hold training sessions with experienced and new Independent Consultants. These are wonderful venues for sharing growth experiences and generating excitement.
• Share success stories.
• Share sales tips with your Independent Consultants.
• Join your downline at company meetings and work together to help increase your new Independent Consultants confidence.
• Help your downline train their new Independent Consultants.
• Help your Independent Consultants sponsor new Independent Consultants for their organizations.
• Set up joint opportunity meetings to draw bigger crowds and create more excitement within your organizations.
• Share positive experiences of your efforts while building your income!

NOTE: At least twice yearly sponsors should be able to provide evidence of fulfilling sponsoring obligations. You MUST keep a log of fulfilling your obligations. The Company can review this log at any time. Failure to produce proof (in a timely manner) of fulfilling your sponsoring obligations may result in termination.

WHAT ARE THE TRAINING REQUIREMENTS THAT I WILL BE EXPECTED TO GIVE TO MY NEW INDEPENDENT CONSULTANTS?

When you sponsor a new Independent Consultant you should ensure that they are properly trained with regard to product knowledge, Company Policies and Procedures, sales strategies, ordering procedures and sound business practices.

Listen to their goals and ensure that you keep on file the most important reasons they desire to succeed. Have the appropriate telephone follow-up or face-to-face contacts required to start them on the right path to Indaba success! You should spend as much time with the new Independent Consultant as required to ensure that they will be able to successfully open a conversation to introduce Indaba to friends and strangers alike, and sponsor their own Independent Consultants.

Our business is built on sales to customers.

To grow your Indaba business, you should:

• Help the Independent Consultants in your organization learn to become better salespeople. The key to selling with our program is sharing knowledge about our great Indaba products! Make sure they can 'share' and sell well.
• Recommend sales books.
• Help them learn how to sponsor other Independent Consultants. Take them through the basic scripts for selling products, doing a demonstration of the products and sponsoring.
• Understand the principle of Independent Consultant marketing. The basic concept of Independent Consultant marketing is to market your products and business opportunity to the people with whom you come into contact or with whom you "network" either in person or through the internet. Make sure that all new Independent Consultants understand and can teach the concepts. Provide them with the List of Business Building Books on the subject and provide insight on how you are growing and managing your business. With this knowledge they will have a better opportunity to increase their income, which in turn will increase your income!

As an Independent Consultant you agree to indemnify and hold harmless Indaba, Inc., its officers, directors, employees, or agents against any claim, demand, liability, loss, cost, or expense, including but not limited to attorney's fees, arising from or alleged to arise in connection with that Independent Consultant or any other Independent Consultant's Indaba, Inc. business.  

Only authorized materials may be used to promote Indaba. The follow guidelines must be followed strictly:

1. Bulletin boards at retail stores are not suitable for displaying company materials unless management of the establishment gives their approval. The same rule applies to any other bulletin boards not in or on retail stores.

2. Approved materials and products may be displayed at trade fairs or business trade shows. Indaba reserves the right to approve any use of its name or logo on banners, displays or signs. Prior approval must be sought and authorized in writing and an approval # must be issued for every public display. Note: This is only for displays of non-company issued materials BUT the company reserves the right to monitor and approve or disapprove of any displays or venues. The goal is to preserve the corporate professional image.

WHAT IS COMPANY POLICY REGARDING RETAIL STORES?

Displaying or selling Company advertising or products in retail stores (unless the Independent Consultant is explaining the products and their use) is strictly prohibited and will result in immediate termination. This policy does not prohibit a retail store owner from becoming an Independent Consultant. An active Independent Consultant must be available to demonstrate the product in any retail situation.

Exceptions to this rule are given only for the following, if there is a trained person on the premises to demonstrate the product range:

• By appointment only businesses (such as learning institutions, professional offices).
• All products must be inside the place of business.
• All Business-building materials must be inside the place of business.

CAN YOU GIVE ME SOME EXAMPLES OF PLACES I AM PROHIBITED FROM DISPLAYING PRODUCTS OR LITERATURE (without permission from the store owners)?

Examples of prohibited places include but are not limited to:

1. Supermarkets or convenience stores

2. Drug stores

3. Department stores

4. Swap meets or flea markets unless company approved (indoors or outdoors)

5. Shopping malls

6. Shopping mall booths or kiosks (either permanent or temporary) unless prior approval is obtained.

By signing the Independent Consultant Application, each Independent Consultant agrees to abide by the Company's confidentiality regulations. The regulations are that an Independent Consultant's group or any other form of reporting to the Independent Consultant is strictly confidential and as such is never to be released to a third party directly or indirectly. To do so is grounds for termination. The reporting from the Company is proprietary information and is transferred to the Independent Consultants in confidence. The reporting shall not be used for any purpose other than to promote the interests of Indaba, Inc.  

Independent Consultants may only make claims that are contained in official Indaba literature. No other claims are to be made. The use of false or misleading statements about the products or Compensation Plan is strictly prohibited. It is strictly prohibited to represent hypothetical figures for projected income that could be derived from Independent Consultant marketing. This action is directly against the policy of fair business practices that Indaba promotes.

The Company's position is that the use of hypothetical income projections can be a de-motivating factor with new Independent Consultants. Many will not believe the claims or they will be disappointed if they do not achieve the figures projected. To keep our professional code of ethics of the highest standard, we strictly prohibit this practice.

The Company firmly believes that the generous Independent Consultant Compensation Plan does not need embellishment because the income potential is detailed and explained appropriately as it is stated in Company approved literature.

Independent Consultants should be especially careful never to make earning representations unless those figures are Company approved and are based on a verifiable track record of the average earnings of Independent Consultants in a particular geographic area.

WHAT CLAIMS CAN I MAKE REGARDING GOVERNMENT APPROVAL OF THE COMPENSATION PLAN?

Independent Consultants cannot state that any local, state or federal regulatory agencies have given any approval whatsoever. These government agencies neither approve nor disapprove of direct selling programs or compensation plans.  

As an Independent Consultant you are not specifically restricted from selling another company's product line. It must be noted however that Indaba supports a highly ethical and professional image. The Company Directors feel that in order to show your best image while sponsoring and selling Indaba products you should be focused. Selling for multiple companies at the same time will not allow you to truly be focused. This will ultimately confuse the people you are trying to sponsor with regard to what you are trying to accomplish. They will wonder if you are sincere about the company or if you are still floating around trying to make a commitment to your goals and your Indaba business.

CAN I REPACKAGE INDABA PRODUCTS?

Federal and state rules and regulations strictly forbid this practice.

ARE THERE ANY EXCLUSIVE TERRITORIAL RIGHTS THAT ARE ASSOCIATED WITH MY INDEPENDENT CONSULTANT STATUS?

There are no exclusive territories for marketing either the business opportunity or selling Indaba products. No Independent Consultant shall imply or state that he/she does have an exclusive territory. All Independent Consultants have equal rights with regard to conducting their business and there are no geographic limitations for sponsoring new Independent Consultants within the United States of America and its Territories. No Independent Consultant shall be allowed to conduct business outside the regions detailed in the Terms and Agreements. To do so may violate the laws that govern a foreign country.

CAN I SOLICIT WITHIN MY DOWNLINE FOR OTHER REFERRAL MARKETING COMPANIES?

This practice is strictly prohibited beyond your personally sponsored Independent Consultants and may result in termination. Our philosophy is that you lead by example. Your Independent Consultants will look to you for guidance. Do you want them bringing other business opportunities into your organization? They will do it if you do it!

DO I RECEIVE ANY COMPENSATION FOR SPONSORING NEW INDEPENDENT CONSULTANTS?

No compensation is rewarded for the act of sponsoring new Independent Consultants. Independent Consultants are compensated solely for Group Sales Volume according to the compensation structure of various levels within the Independent Consultants sales organization. (See the Compensation Plan for details).  

WHAT METHOD OF SHIPPING DOES THE COMPANY USE?

Indaba, when needed, ships by U.S. Mail, Fed-ex or UPS. Most of Indaba's business is performed via the internet and involves no shipping.

WHAT IS THE COST FOR SHIPPING?

Shipping costs vary and are costs that we cannot control. Periodic rate variances will occur. Independent Consultants will be notified of changes. The current rates will be available under separate cover and are posted on the Indaba web site

WHAT DO I DO IF A COST ERROR HAS BEEN MADE ON MY INVOICE?

You must contact Indaba within five business days and obtain an authorization number for your records for future correspondence of the matter.

WHAT DO I DO IF I RECEIVE DAMAGED GOODS?

The company will make every effort to ensure safe delivery of your products. We use a variety of different carriers. For example, USPS Mail has different rules than UPS. For all damaged parcels, please take a few photographs to document the damaged items, packaging, etc. These photos help to make the claims process much easier.

Contact your local USPS Post Master or visit www.ups.com (with your tracking #). Report the damage IMMEDIATELY!

With private shipping companies, almost always the shipping company is responsible for any goods that arrive damaged. The shippers take full responsibility for any damage that occurs after they take physical custody of the goods shipped. If this situation arises, contact the shipper immediately and follow these steps:

1. Accept the goods for delivery.

2. Document the description of the goods and damage in detail on the delivery receipt and make a note of the number used for shipping.

3. Take the name of the person delivering the goods and their employee number with the time and date of the delivery and request that they acknowledge the damage with a signature.

4. Save the damaged boxes for examination by the shipping agent.

5. Make an appointment AS SOON AS POSSIBLE with the shipping company to have the damaged goods inspected.

6. File a complaint with the shipping company - NOT WITH Indaba.

7. If the damage is not immediate noticeable and the delivery person has already left, follow as many of the above steps as possible.

8. Contact Indaba to report the damage with the L.D.I. number.

HOW DO I TRACE A LOST ORDER?

General guidelines for lost shipments are as follows:

1. Wait two weeks for regular shipping of all telephone orders and after confirmation of receipt of all faxed or mailed orders before telephoning the Company. Wait five days for express delivery orders. Do not wait longer than 30 days for any order because the Company will no longer be able to trace it and the shipper will assume that it has been delivered. We will provide you with tracking number's for the majority of shipments by email on the day of shipping.

2. After the waiting period, telephone Indaba's Customer Service Department. The Company will notify the shipper and file a claim.

3. Products will either be replaced, a credit applied or a refund check will be mailed to you. This will only occur after the shipper has traced the goods and lodges their report with the Company.

WHAT DO I DO IF ONLY A PORTION OF MY ORDER ARRIVES?

Make a judgment call regarding the size of the missing products. If an item is missing that could have easily been placed in your shipped box, call immediately and report the discrepancy. However, if you think the item/s would not easily fit in the box you have received, wait for three days in case the boxes have been separated, then contact Indaba's Customer Service Department and follow the procedures in #2 & #3 above. Most often the additional boxes will arrive the very next day. You must count the number of boxes delivered if you sign for them. As soon as you sign that you have received a package you are responsible for it.

AM I RESPONSIBLE FOR DELAYS AND FAILURE TO DELIVER PRODUCTS IF THE CAUSE IS BEYOND MY CONTROL?

Indaba, or any of its Independent Consultants cannot be held responsible for failures in performance and/or delays when such are caused by circumstances beyond their reasonable control, including but not limited to: Riot, fire, strikes, labor disputes, death, weather related delays or incidents, curtailment of the usual source of supply, Governmental Orders or Decrees, or delivery stoppages.  

As an Independent Consultant, you are not treated as an employee, franchisee, partner, agent or joint venture with reference to the Internal Revenue Code, Federal Unemployment Act, State Unemployment Acts, Social Security Act, Workman's Compensation or any other federal, state or local statute, rule, regulation, or ordinance.

HOW DOES THE COMPANY KEEP TRACK OF MY EARNINGS AS A TAXPAYER FOR REPORTING PURPOSES?

By law, Indaba is required to obtain either a Social Security number or a Federal Tax ID number from each Independent Consultant. All taxes due are the responsibility of the person or entity registered as the responsible party for the individual social security number of Federal Tax ID number. The company's computer system has been designed to track all transactions with regard to each Independent Consultant by the individual's designated ID number.

CAN I SIGN UP AS A PARTNERSHIP OR CORPORATION?

A partnership or corporation may sign up to become an Independent Consultant but no individual involved with either the corporation or partnership can participate in more than one Independent Consultant status except with the written approval of an officer of Indaba.

AT A LATER DATE MAY I CHANGE MY INDEPENDENT CONSULTANT STATUS TO A PARTNERSHIP OR A CORPORATION?

An Independent Consultant may change status with written approval from Indaba after the appropriate paperwork has been completed. Please contact the Company for the procedure details required.

HOW DO I PAY SALES TAX?

Products of the company are subject to various sales and/or use taxes by various state agencies depending on where the Independent Consultant does business. The company collects sales tax and pays it to the appropriate state sales tax agency unless the Independent Consultant supplies the Company with a resale tax-exempt certificate. If Indaba does not have on file a resale tax-exempt certificate, the company will collect and pay the tax due on sales by the Company to each Independent Consultant. As soon as the tax-exempt certificate is on file with the Company, the Independent Consultant will no longer be charged these taxes on sales by the Company but will be fully liable for all applicable sales and/or use taxes to the applicable government agencies. Applicable sales tax per state will be charged to the Independent Consultant when the product is purchased from the Company. The Independent Consultant will recover the sales tax from their customers when they sell the products.

DO I RECEIVE A STATEMENT AT THE END OF THE YEAR TO ENABLE ME TO SUBMIT MY INCOME TAX RETURN?

If you have annual commission earnings of more than $600, and/or have purchased more than $5,000 of products from Indaba, at the end of the year you will receive an IRS Form 1099 as required by federal statutes.

WILL Indaba REPORT ANY OTHER TAXES?

Indaba will submit IRS Form 1099 as required by law to the Federal Government each year. All estimated income and self-employment taxes are the sole responsibility of each Independent Consultant. All Independent Consultants shall comply with all local, state, and federal statutes and regulations relating to the operation of their business. Each Independent Consultant is solely responsible for any and all of their own management and/or business decisions, taxes, and expenses.  

Any Independent Consultant may terminate their association with the company by submitting a written request to do so. The request must be an original document, no faxes or photocopies will be accepted.

After the company receives such request, it may notify affected parties. The terminating Independent Consultant may not reapply for Independent Consultant to Indaba for a period of six months from the date of termination, and must complete a new Independent Consultant Application form with the appropriate fee. When re-application occurs, the Independent Consultant will begin with the Company as if they had joined for the first time. They will not be re-inserted into their former position in the downline structure.

WHAT ARE THE GROUNDS FOR INVOLUNTARY TERMINATION?

An Independent Consultant may be involuntarily terminated by the company if that Independent Consultant violates any of the following: Indaba Code of Ethics, Policies and Procedures of the Company, Independent Consultant Application terms, failure to fulfill sponsoring requirements or any other just cause. Any Independent Consultant who is terminated may not reapply to the company in any form for a period of twelve months. The Company retains all rights to accept or reject the application for re-admittance to the Company. If the Independent Consultant reapplies in any way (personally or as a partner or shareholder in an entity) the Independent Consultant must inform Indaba that they are a returning Independent Consultant. The Independent Consultant must request a review process. Failure to do this is grounds for termination.

WHAT IS THE PROCESS FOR INVOLUNTARY TERMINATION?

This termination is effective when notification is mailed by certified mail to the Independent Consultant's current address of record on file with the company or when the Independent Consultant receives actual notice; whichever occurs first.

MAY I APPEAL THE DECISION OF MY TERMINATION?

A terminated Independent Consultant may appeal the company's decision by submitting a letter of appeal, which states the grounds for the appeal. This letter must be received by registered mail at the corporate offices within fifteen days of receipt of the termination notice. If the company has not received such letter, the termination shall automatically become final.

An impartial appeal panel at the Independent Consultant's cost will review the contents of the appeal and the Independent Consultant will be notified of the panel's decision. Prepayment for this service is required. The decision of the panel will be final and binding and will not be subject to further review. The Independent Consultant must appeal to the panel before taking legal action regarding the termination. If the appeal is denied, the termination shall be effective as of the date of the company's original termination notice.

WHAT IS THE EFFECT OF TERMINATION?

Termination results in the loss of active Independent Consultant Status. With this loss the Independent Consultant loses any and all rights to compensation, sponsoring and benefits rewarded as an Independent Consultant of the Company.

The Independent Consultant's affiliate group organization will move up to the next Active Independent Consultant and will not revert to the original Independent Consultant if that Independent Consultant reapplies to the company after the waiting period. Termination is effective on the date of written notification from the Company. Any terminated Independent Consultant shall not represent himself or herself as an Independent Consultant of Indaba.  

CAN I TRANSFER OR SELL MY INDEPENDENT CONSULTANT STATUS TO ANY OTHER INDIVIDUAL OR ENTITY?

Independent Consultants cannot transfer their Independent Consultant Status or rights except in these circumstances:

1. The Independent Consultant's immediate active upline shall have first right of refusal. The same terms must be given to the Independent Consultant who sponsored as are given to the person who will accept the transferred interest. This offer must be given to the immediate active Independent Consultant who sponsored and a copy must be sent by registered mail to the corporate headquarters. The offer must be accepted by the Independent Consultant who sponsored within ten business days. If the Independent Consultant who sponsored the entity does not respond within this time, the Independent Consultant may complete the authorized sale with prior written approval from the company.

The Independent Consultant who sponsored the Independent Consultant who matches the terms and conditions specified shall be entitled to purchase the Independent Consultant entity.

2. Written approval of any form of transfer must be obtained from an authorized officer of Indaba before transfer can legally occur. The company reserves the right to review any documents of sale or transfer and verify the Independent Consultant who sponsored's first right of refusal. Costs for this will be billed out to the Independent Consultant at usual and customary rates for the services required. Prepayment for this service is required.

WHAT HAPPENS TO MY ORGANIZATION WHEN I DIE? CAN I LEAVE IT TO MY HEIRS?

When an Independent Consultant dies, the Independent Consultant Status will pass to his or her successors according to the interest provided by the law. The Company will only recognize this interest when presented with a notarized death certificate together with sufficient proof to transfer the Independent Consultant Status to the heirs. This proof must include proper authority to allow such transfer signed by the personal representative, executor or trustee. The successor shall thereafter be subject to all the obligations of any other Independent Consultant.  

There are no inventory requirements. The company realizes that Independent Consultants may want to purchase inventory in reasonable amounts to supply their clientele, but Indaba actively discourages the purchase of more products than can be sold within a short period of time.

The compensation plan was purposely designed to discourage any form of "buy-in" for the purpose of achieving any commission levels or bonuses. The company stresses sales as a means of achieving high visibility in your and enhancing your income.

WHAT IS THE 70 % RULE?

In order to qualify for commission and bonus checks, each Independent Consultant must certify that they have sold or consumed at least 70% of all previously purchased products.

AT WHAT PRICE SHOULD I WHOLESALE INDABA PRODUCTS?

The company philosophy states that we want to "give customers excellent quality at affordable prices". With this in mind, Indaba has suggested prices as a guideline for selling all of its products. All Independent Consultants are required to provide customers with a written receipt for all goods purchased.

WHAT IS THE INDABA SATISFACTION GUARANTEE POLICY?

INDABA will guarantee a 90% refund less shipping and handling costs from any Independent Consultant to a customer for any unopened, undamaged products if these products were purchased within 30 days with proof of purchase.

The product range is fully guaranteed for a refund less shipping costs from the Independent Consultant if opened and returned to the Independent Consultant within 3 days of purchase. This is according to legal requirements. If opened products are returned, a brief letter from the client explaining the reasons for the return must accompany the returned products. Every Independent Consultant is responsible for honoring this guarantee. Failure to do so is grounds for immediate termination.

WILL INDEPENDENT CONSULTANTS BE REIMBURSED FOR HONORING THIS GUARANTEE?

Independent Consultants will retain for resale any unopened, undamaged goods from the customer. If the Independent Consultant wishes to be reimbursed for products that were used by the customer, the following procedure must be followed:

1. E-mail or write to the Company's Service Department.

2. Explain the situation and include the customer's correspondence. Request a return number. Do not send the products at this time. You must not return products without a return number. ANY PRODUCT RETURNED WITHOUT A RETURN NUMBER WILL BE REFUSED.

3. After you have received the return number, send the products, the customer's explanation letter and original sales receipt to the Company. The return number must be clearly marked on the outside of the box. You must also enclose your return number and a brief explanation of how you would like to be reimbursed for the amount of the purchase less shipping charges. Credit card purchases must be refunded to the same credit card. You may choose to have a replacement product shipped with your next order or the amount will be credited to your commission account.

4. The return number must be issued within 14 days of the customer's return of the products.

5. The Company must receive the products in question within 14 days of issuing the return number to the Independent Consultant.

6. Ship the product UPS, certified US Mail or by any other carrier that can trace and verify the receipt of the returned products to our offices. Ship the package to the company with Attention -- Returns Department on the outside of the package.

The return number MUST BE ON THE OUTSIDE OF THE RETURNED PACKAGE or INDABA will not accept the return.

Failure to honor a legitimate refund request by a customer may result in Independent Consultant status termination as well as a 20 percent processing fee plus charging the Independent Consultant account with the full refund price of the products returned. These fees and charges will be debited from the Independent Consultant's Indaba account or from the credit card on file with the company.

DO CUSTOMERS HAVE THE RIGHT TO CANCEL THE SALE?

By law, a buyer has the right to cancel certain sales without penalty prior to midnight of the third business day after the transaction. This rule covers consumer sales of $25.00 or more that occur away from the seller's main office. A sales receipt must be given to the buyer for every transaction. Please use the INDABA order form. This can be printed off of or downloaded from the INDABA web site In addition, the Independent Consultant must verbally inform the buyer of the three-day right to cancel at the time the buyer signs the contract of sale or purchases merchandise. The goods must be returned to the Independent Consultant in substantially good condition. If this occurs within 10 business days of receiving the three-day notice a full unconditional refund must be given. Failure to comply with the refund guidelines may result in forfeiture of any monies or product due for the refund.

If INDABA is forced to intercede on behalf of the customer due to the Independent Consultant's failure to comply with refund guidelines and the company refunds the money due to the customer, the Independent Consultant may be terminated. The monies due to the company will be deducted from the Independent Consultant's commission account or from the credit card on file at any time the company chooses.

WILL THE COMPANY REFUND MY MONEY FOR PRODUCTS I PURCHASED THAT HAVE NOT BEEN SOLD?

The following are the regulations regarding Independent Consultant returns:

1. If products are returned for quality control reasons, the Independent Consultant may return the products within 30 days for a full refund (less shipping and handling costs).

3. All products and promotional items will be replaced or fully refunded (less shipping and handling charges) within 60 days (sales materials excluded).

4. Indaba will not refund any monies for product previously certified or stated as sold under the 70 % rule (except as a customer order).

5. Return procedure must be adhered to as above and a return number must be authorized for all returns.

6. All requests must be accompanied by written correspondence from the Independent Consultant who requests the refund.

7. Any Personal Volume credits will be debited from the Independent Consultant's Personal Volume account.

8. All purchase refunds shall be less shipping and handling charges. All refunds shall be for the purchase price from Indaba less any commissions and/or rebates paid.

IF AN INDEPENDENT CONSULTANT TERMINATES THEIR CONTRACT WITH THE COMPANY CAN EXCESS STOCK BE RETURNED?

The rules vary from state to state; the general guideline is that inventory that was purchased within 45 days of termination may be returned. The products certified as sold under the 70% rule will not be refunded. This policy may vary in certain states as to the time requirements for termination refunds. Telephone the Returns Representative at Indaba for the details pertaining to your state of residence. All inventory must be unopened and in resalable condition. The general guideline is that Indaba will refund 90 percent of the net cost less shipping and handling costs to the Independent Consultant, less any bonuses, commission or rebates paid on that wholesale volume. Again this procedure varies from state to state. Any bonuses, commissions, or rebates paid to the Independent Consultant's person who sponsored on returned products will be debited from the appropriate accounts.